Protect your loyalty program from fraud, abuse, and suspicious activity with our advanced detection system. Get full visibility into user behavior through detailed audit logs and real-time anomaly tracking
Anomaly Detection Rules
Anomaly detection rules help identify unusual earning, redemption, or swipe patterns across locations and member groups, enabling early fraud detection and stronger loyalty program security
Daily/monthly points earning by location
Daily/monthly points redemption by location
Total Swipes by member group
Auto suspend risk members
User Audit Log
The Audit Log lets admins track user actions read, write, update and delete across modules with easy filtering by user, date, and action for full transparency and control.
User activity tracking by module
Timestamped logs for accurate audit trails
View actions like read, write, update, delete
Advanced filtering by user, date, module, and action
Auto-Suspend Members
Automatically suspend accounts when anomaly thresholds are breached using fraud detection rules.
Daily Flagging of Anomalies
The system detects and flags suspicious activities daily for review and investigation.
Anomaly Incident Viewer
View repeated anomalies with linked transactions and customer details for faster investigation.
High-Risk Member Listings
Access a list of suspended and high-risk profiles scored by anomaly detection.
Top Fraud-Prone Locations Report
Identify locations with the highest volume of flagged fraudulent activity.
Daily Fraud Reports
Receive daily reports summarizing anomalies and auto-suspensions for audit and compliance.
FAQ
What is loyalty fraud and how does it happen?
Loyalty fraud refers to unauthorized or deceptive activities within a loyalty program such as fake redemptions, point abuse, or account manipulation often by customers or employees. It undermines trust and can result in financial loss for businesses
How does the fraud detection system help prevent loyalty fraud?
Our fraud detection system uses anomaly detection rules to automatically identify unusual behaviors like excessive point redemptions or suspicious swiping patterns and flags or suspends accounts when thresholds are exceeded.
Can the system auto-suspend members for suspicious activity?
Yes. If a user’s activity exceeds predefined fraud or anomaly thresholds, the system can automatically suspend the member to prevent further abuse and flag them for investigation.
What is an audit log and why is it important?
An audit log records all user activities like login, read, write, or delete actions across different modules. It provides full visibility for administrators and supports compliance, accountability, and forensic investigation.
Can I customize detection rules based on my business model?
Yes. The platform supports custom rule configuration based on your business type, location structure, loyalty model, and customer segments.
What happens after a user is auto-suspended?
Once auto-suspended, the user is restricted from earning or redeeming points. Admins can review the flagged incident and reactivate or investigate further as needed.