Build unified customer profiles, harness first-party data, and unlock dynamic segmentation for a 360° customer view that drives powerful loyalty marketing and lasting engagement.
Unified Customer Profile
Consolidate first-party data into unified customer profiles for precise loyalty marketing, dynamic customer segmentation, and insights to grow customer lifetime value.
First-Party Data Collection
Comprehensive Activity History
Performance Metrics & Loyalty Statistics
Personalization Readiness
Advanced Loyalty & Rewards Management
Manage loyalty cards, customize rewards, and track individual engagement to deliver meaningful experiences that strengthen customer loyalty and boost retention.
Individual Reward Tracking
Loyalty Card Management
Custom Rewards and Benefits
Family Sharing Options
Data Insights & Performance Metrics
Access detailed analytics for every customer, including lifetime value, spending habits, and engagement trends, to personalize loyalty experiences and drive meaningful connections.
Individual Loyalty Statistics
Customer Lifetime Value(CLV) Tracking
Average Order Value(AOV) Per Customer
Behavioral Trends
INCLUDED
Unified Customer Profile
Build a 360° customer view by unifying data from all channels into one profile for better loyalty engagement.
Verified Member Profiles
Maintain accurate unified profiles with verified identities for secure loyalty program participation.
Custom Attributes
Capture first-party data with custom fields to personalize loyalty rewards and offers.
Consolidate Activity History
View complete transaction and behavior history to support targeted loyalty actions.
Loyalty Card Management
Issue and manage loyalty cards—digital or physical—linked to customer profiles.
Family Sharing
Enable points pooling and shared perks across members while keeping individual profiles.
GDPR Ready
Comply with global privacy laws by managing customer consents and securing data.
Reward Management
Create and assign rewards from discounts to perks to keep customers loyal and engaged.
Loyalty Analytics
Track customer lifetime value, basket size, and engagement with real-time loyalty insights.
FAQ
Is pricing monthly or annual?
We offer both monthly and annual plans. Annual plans include a discount, your quote will include both options so you can choose what works best.
Is there a free trial?
We do not offer a self-serve trial, but our demo gives you a live, hands-on walkthrough tailored to your business, often more useful than a trial with no guidance.
Is onboarding and setup included?
Yes. All plans include onboarding support. Enterprise plans include a dedicated Customer Success Manager for your full program setup, launch, and optimization.
Can I upgrade my plans as my program grows?
Absolutely. CXForge is built to scale. You can upgrade at any time and we will adjust your billing accordingly, no disruption to your live program.
Are there any hidden fees?
No. Your quote covers everything upfront, platform access, integrations, and support. Any add-ons will be clearly itemized before you commit.
Which integraations are included?
All plans include Shopify, myPOS, SendGrid, Twilio, and Digital Wallet. Custom integrations via API are available in Enterprise or as add-ons.