Plans & Features
Top Features
Starter
Growth
Enterprise
MEMBER MANAGEMENT
Number of Transactions /
Number of Orders
Up to 25,000
Up to 100,000
Custom
Member Profile
360° Customer Profile
360° Customer Profile
360° Customer Profile
Smart Segmentation
Up to 10 Customer Segments
Unlimited
Unlimited
Enrollment Methods
Portal + Manual
All Methods
All Methods
LOYALTY MECHANICS
Flexible Point Rules
Bonus Point Rules
Loyalty Wallet/Customer Portal
Reward Redemption
Unlimited Txns
Unlimited Txns
Unlimited Txns
Tier / VIP program
Up to 4 Tiers
Up to 4 Tiers
Unlimited
Points Multiplier Events
Coalition/Multi-brand
Single Merchant Loyalty Program
Upto 5 Merchants
Up to 20 Merchants
White-Label Mobile App
Included - Standard Features
Included - Standard Features
Custom Features
Fraud Management Rules
3 Rules
Unlimited Rules
Transaction Management
CAMPAIGNS & AUTOMATIONS
Welcome Automation
Birthday Reward
Post-Purchase Automation
Lapse / Win-back
Tier Upgrade Notification
Segmented Campaigns
Promotions Management
Cross-Partner Campaigns
Integrate Your Own SMS Gateway
ANALYTICS & REPORTING
Member Analytics
Points Analytics
Campaign Analytics
Transaction Analytics
Tier Analytics
Merchant Analytics
Reward Analytics
Product Analytics
Customer Insights
Performance Dashboards
Report Exports
Product Catalog
INTEGRATIONS & TECHNICAL
Shopify, Woocommerce Integration
Full Omnichannel
Full Omnichannel
Full Omnichannel
POS Integration
Single Integration
Multiple Integration on
Custom Pricing
Multiple Integration on
Custom Pricing
Data Migration
Custom Pricing
Custom Pricing
Custom ERP / CRM
Custom
API Access
Unlimited
Unlimited
Unlimited
Uptime SLA
Best Effort
Best Effort
99.9% SLA
ONBOARDING & SUPPORT
Onboarding
1x 2hr sessions
Dedicated 2 weeks
Scoped per Project
Staff Training
Online training session + Materials
All locations + Materials
All locations + Materials
Email Support
1 Business Day
4 Business Hours
2 Business Hours
Phone Support
Critical Events
Critical Events
Critical Events
Live Chat
Check-in Calls
On Request
Monthly 30-Min
Dedicated CSM
Help Centre
ACCESS CONTROL
Group Management
Permission Groups
Dashboard Users
OVERAGE FEES
Extra Active members
$0.04 / Member
$0.04 / Member
Custom / Negotiated
Monthly Overage cap
$200 / Month
$300 / Month
N/A
Transaction Overage
None — Unlimited
None — Unlimited
None — Unlimited
Extra Location
N/A (1 Only)
$180 / Location/Mo
$150 / Location/Mo
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Features
FAQ
Is pricing monthly or annual?
We offer both monthly and annual plans. Annual plans include a discount, your quote will include both options so you can choose what works best.
Is there a free trial?
We do not offer a self-serve trial, but our demo gives you a live, hands-on walkthrough tailored to your business, often more useful than a trial with no guidance.
Is onboarding and setup included?
Yes. All plans include onboarding support. Enterprise plans include a dedicated Customer Success Manager for your full program setup, launch, and optimization.
Can I upgrade my plans as my program grows?
Absolutely. CXForge is built to scale. You can upgrade at any time and we will adjust your billing accordingly, no disruption to your live program.
Are there any hidden fees?
No. Your quote covers everything upfront, platform access, integrations, and support. Any add-ons will be clearly itemized before you commit.
Which integraations are included?
All plans include Shopify, myPOS, SendGrid, Twilio, and Digital Wallet. Custom integrations via API are available in Enterprise or as add-ons.