Automate sending text messages and emails when key events happen like purchases, redemptions, or birthdays. Boost engagement with real-time, personalized communication.
Trigger Messages That Reach at the Right Time
Use automated text messages and email to connect with customers the moment something important happens.
Thank-you SMS after purchase
Auto-send reward updates
Welcome/onboarding emails
Auto-send milestone & birthday messages
Event-Based Triggers
Send SMS and emails automatically when specific events like purchases, sign-ups, or birthdays occur.
Multi-Channel Delivery
Deliver automated messages via SMS and email to meet customers where they are
Real-Time Execution
Each message is triggered instantly no scheduling, no delays.
Personalized Content Fields
Include name, tier, balance, or transaction data for contextual, 1:1 messaging.
Centralized Automation Dashboard
Manage all your text message automation and loyalty communication from one place
Lifecycle Coverage
Support onboarding, milestone rewards, inactivity alerts, and more—all on autopilot
FAQ
What are automated messages in loyalty marketing?
Automated messages are pre-set SMS or emails that are triggered by customer actions like making a purchase, redeeming points, or reaching a birthday.
How does text message automation work?
Once you define your triggers (e.g., “after redemption”), the system automatically sends the correct message via SMS or email no manual input needed.
Can I personalize my automated message text?
Yes. You can use dynamic fields to personalize each message with name, tier, point balance, and transaction details.
Which channels support automation—SMS or email?
Both. You can use SMS automation and email automation together or separately, depending on the context and customer preference.
Is this part of my loyalty program automation?
Yes. Trigger messages are core to loyalty program automation, ensuring continuous engagement without manual effort.
How fast are messages sent?
Messages are sent in real time—usually within seconds of the event occurring.
Can I set up automated messages for birthdays and milestones?
Absolutely. You can configure time-based triggers for birthdays, anniversaries, or member inactivity alerts.