Celeste Loyalty Experience
Online grocery loyalty that delivers fresh retention—every day. 30 % lift in repeat orders and 18 % higher basket sizes since launch..
Discover how Celeste makes rewards easy
Who is Celeste?
Celeste.lk is Sri Lanka’s leading online grocery marketplace, delivering everything from farm-fresh produce to frozen meals and household staples. Known for same-day and next-day service across the island, Celeste curates more than 9,000 SKUs and pairs them with reliable refrigerated logistics—making it the go-to store for busy urban families who expect supermarket variety without leaving home.
What Was Their Challenge?
Promo-driven first orders spiked traffic, but many shoppers never returned. Data lived in separate FTP exports from ERP, payment gateway, and website, making segmentation slow and manual. Without a real-time wallet or clear tiers, Celeste risked losing share to price-focused competitors.
Celeste Meets CXForge
After testing a coupon plug-in and a custom ERP add-on, Celeste.lk chose CXForge to unify its web-store, ERP, and delivery data in real time. The platform’s FTP bulk import brought half a million historic orders online overnight, while its live points wallet and tiered rewards now turn one-off deal hunters into loyal, weekly shoppers.
