Real-Time Loyalty, One Text Away
Real-Time Loyalty, One Text Away
Trigger points statements, birthday rewards, and VIP offers with Twilo + CXForge.
Trusted by 50+ brands in 10 countries.
Trusted by 50+ brands in 10 countries.
Trusted by 50+ brands in 10 countries.
Why CXForge + Twillio Works
Why CXForge + Twillio Works
Why CXForge + Twillio Works
Plug-and-Play API
Connect your Twilio account easily with CXForge to send messages
Plug-and-Play API
Connect your Twilio account easily with CXForge to send messages
Plug-and-Play API
Connect your Twilio account easily with CXForge to send messages
Real-Time Triggers
Instantly notify customers when they earn points, unlock tiers, or receive rewards.
Real-Time Triggers
Instantly notify customers when they earn points, unlock tiers, or receive rewards.
Real-Time Triggers
Instantly notify customers when they earn points, unlock tiers, or receive rewards.
Global Reach
Reach customers in 180+ countries via SMS and WhatsApp.
Global Reach
Reach customers in 180+ countries via SMS and WhatsApp.
Global Reach
Reach customers in 180+ countries via SMS and WhatsApp.
Loyalty-Focused Messaging
Send personalized updates for birthdays, redemptions, and inactivity re-engagement.
Loyalty-Focused Messaging
Send personalized updates for birthdays, redemptions, and inactivity re-engagement.
Loyalty-Focused Messaging
Send personalized updates for birthdays, redemptions, and inactivity re-engagement.
How It Works
How It Works
Connect
Link your Twilio account with CXForge in just a few clicks.
Connect
Link your Twilio account with CXForge in just a few clicks.
Connect
Link your Twilio account with CXForge in just a few clicks.
Set Triggers
Define events like sign-ups, birthdays, or 30-day inactivity, and customize SMS templates with merge tags.
Set Triggers
Define events like sign-ups, birthdays, or 30-day inactivity, and customize SMS templates with merge tags.
Set Triggers
Define events like sign-ups, birthdays, or 30-day inactivity, and customize SMS templates with merge tags.
Go Live
CXForge sends real-time messages through Twilio when events are triggered.
Go Live
CXForge sends real-time messages through Twilio when events are triggered.
Go Live
CXForge sends real-time messages through Twilio when events are triggered.
Key Benefits - At a Glance
Key Benefits - At a Glance
Experience CRM at its finest with smooth integration, insightful analytics, and a user experience built for the future.
Instant Points Alerts
“You just earned 200 points!” messages boost engagement instantly.
Instant Points Alerts
“You just earned 200 points!” messages boost engagement instantly.
Instant Points Alerts
“You just earned 200 points!” messages boost engagement instantly.
Redemption Reminders
Notify customers when vouchers or rewards are expiring.
Redemption Reminders
Notify customers when vouchers or rewards are expiring.
Redemption Reminders
Notify customers when vouchers or rewards are expiring.
Behavior-Based Targeting
Trigger messages based on customer actions like sign-ups or inactivity.
Behavior-Based Targeting
Trigger messages based on customer actions like sign-ups or inactivity.
Behavior-Based Targeting
Trigger messages based on customer actions like sign-ups or inactivity.
Unified Analytics
Track message delivery, click rates, and redemption performance alongside loyalty KPIs.
Unified Analytics
Track message delivery, click rates, and redemption performance alongside loyalty KPIs.
Unified Analytics
Track message delivery, click rates, and redemption performance alongside loyalty KPIs.
FAQ
FAQ
FAQ
Answers to your most common concerns
Answers to your most common concerns
How fast can I integrate Twilio with CXForge?
Integration is quick and seamless—you can connect your Twilio account within minutes and start sending messages right away.
Can I personalize messages by tier or customer segment?
Yes, you can use custom attributes and merge tags to tailor messages based on tiers, behaviors, or segments.
Will message delivery slow down during large campaigns?
No. CXForge uses a queuing system to handle bulk sends efficiently, ensuring smooth and timely delivery.
Can I migrate from another SMS gateway to Twilio?
Yes. You can switch SMS providers anytime through the CXForge campaign settings—no complex reconfiguration needed.
How fast can I integrate Twilio with CXForge?
Integration is quick and seamless—you can connect your Twilio account within minutes and start sending messages right away.
Can I personalize messages by tier or customer segment?
Yes, you can use custom attributes and merge tags to tailor messages based on tiers, behaviors, or segments.
Will message delivery slow down during large campaigns?
No. CXForge uses a queuing system to handle bulk sends efficiently, ensuring smooth and timely delivery.
Can I migrate from another SMS gateway to Twilio?
Yes. You can switch SMS providers anytime through the CXForge campaign settings—no complex reconfiguration needed.
How fast can I integrate Twilio with CXForge?
Integration is quick and seamless—you can connect your Twilio account within minutes and start sending messages right away.
Can I personalize messages by tier or customer segment?
Yes, you can use custom attributes and merge tags to tailor messages based on tiers, behaviors, or segments.
Will message delivery slow down during large campaigns?
No. CXForge uses a queuing system to handle bulk sends efficiently, ensuring smooth and timely delivery.
Can I migrate from another SMS gateway to Twilio?
Yes. You can switch SMS providers anytime through the CXForge campaign settings—no complex reconfiguration needed.
Ready to Elevate Customer
Loyalty with AI?
Ready to Elevate Customer
Loyalty with AI?
From first purchase to brand advocasy - CXForge helps you design loyalty experiences that grow customer lifetime value
From first purchase to brand advocasy - CXForge helps you design loyalty experiences that grow customer lifetime value